Welcome to our NEW Outage Center!
We are thrilled to launch our new Outage Management Software that will greatly enhance our member communication capabilities during power outages! Be sure to check out all of the new features and options that are available to you now.
Outage Map
This real-time outage map will provide information about outages in our service area.
Ways to Report an Outage
- Call (208) 983-1610 or toll-free (877) 212-0424 to report your outage 24/7/365.
- Text “OUT” to (855) 960-3231 using the mobile phone associated with your SmartHub account.
- Use your SmartHub account online or the SmartHub app on your smartphone.
Outage Notifications – NEW!
You can now subscribe to receive various outage notifications via text, email, phone, and/or push notifications through the SmartHub app.
Notification types:
- Power Outage
- Power Outage Updates
- Power Outage Restored
- Planned Power Outages
If you are interested in receiving these types of notifications, please be sure to login to your SmartHub account and update your notification settings. You’ll find these specific settings under the “Settings” dropdown > “Manage Notifications” > “Service“.
To download our SmartHub app on your mobile device, visit your Apple or Android play store and search for SmartHub. 
Power Outage Preparedness Checklist
- Your account number
- Outage phone number
- Flashlights
- Batteries
- First-aid Kit
- Extra medication
- Water
- Non-perishable food
- Fire extinguisher
- Candles and matches
Do not store food in the snow. In the wintertime, you might be able to make ice outdoors and move it into refrigerators or freezers, but do not try to move frozen food outdoors.